Refund and Returns Policy

Effective Date: 01/12/2024

1. Overview

At The Wall Art Hub, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to assist. This policy explains the conditions and processes for refunds, returns, and exchanges.

2. Eligibility for Returns

We accept returns under the following conditions:

  • Defective or Damaged Products: If the product arrives damaged or has a defect caused during manufacturing or shipping.

  • Wrong Item Received: If you received an incorrect product.

To be eligible for a return:

  • The product must be unused and in the same condition as when you received it.

  • It must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) must be provided.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.

  • Items that have been used, altered, or are no longer in their original condition.

  • Products purchased during final sale promotions.

4. Return Process

  1. Contact Us: Email us at [Your Email Address] within 14 days of receiving your order. Provide your order number, a description of the issue, and photos (if applicable).

  2. Approval: Our team will review your request and notify you if the return is approved.

  3. Return Shipping: If approved, you will receive instructions on where to send the item. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product).

  4. Inspection: Once we receive the item, it will be inspected. If the return meets our criteria, we will process a refund or exchange.

5. Refunds

  • Approved refunds will be issued to your original payment method.

  • Processing time may vary depending on your bank or payment provider but typically takes 5-10 business days.

  • Shipping fees are non-refundable.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Your Email Address] within 14 days of receiving your order.

7. Lost or Missing Packages

If your package has not arrived within the estimated delivery time, please contact us at [Your Email Address]. We will work with our shipping partners to resolve the issue.

8. Questions or Concerns

If you have any questions about this Refund and Returns Policy, feel free to reach out:

Thank you for shopping with The Wall Art Hub. We appreciate your trust and are here to ensure your satisfaction.